Length of Delivery: 104 Hours
Qualification Body: Highfield
The objective of this qualification is to support anyone looking to progress into this type of role in the workplace or new entrants to an administration job role. The qualification will allow learners to develop their knowledge and understanding of business and administration, resulting in the achievement of a nationally recognised qualification.
Please note, this qualification can be applied to a range of occupational sectors.
Subject topics include:
• Principles of personal responsibilities and working in a business environment
• Principles of providing administrative services
• Principles of managing information and producing documents
• Principles of contributing to innovation and change
Summary of Unit Content:
Principles of personal responsibilities and working in a business environment
Within this unit the learner will study about knowing their employment rights and responsibilities, understanding the purpose of health and safety and the requirements for communicating effectively with others.
Learning will enable learners to understand how to work with and support colleagues and how to plan their own work and be accountable to others. Learners will also understand the purpose of and how to improve their own performance in a business environment, along with the types of problems that may occur in a business environment and how to deal with them.
Principles of providing administrative services
Within this unit the learner will understand how to make and receive telephone calls, handle mail, how to use different types of office equipment whilst keeping waste to a minimum in a business environment.
They will understand the purpose of reception services and how to follow the procedures whilst determining how to make arrangements for meetings, understand the procedures for organising travel and accommodation, diary management and the purpose of delivering effective customer service.
Principles of managing information and producing documents
Within the principles of this unit learners will understand the purpose of information technology in a business environment, how to manage electronic and paper-based information, understand the purpose of producing documents that are fit-for-purpose and the procedures to be followed when producing documents.
Principles of contributing to innovation and change
Within this unit the learner will understand the purpose of innovation in a business environment and how to contribute to it. They will determine the reasons for and the implications of change in a business environment, whilst understanding the process of change in a business environment.
Level of Entry:
Complete a Maths & English Initial Assessment prior to entry, with a recommended level of entry being Entry Level 3 to Level 1.
Learning & Assessment:
- The learner is required to create a Portfolio of Evidence
- Available On-line
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Funding available from West Midlands Combined Authority (WMCA) for West Midlands residents *Restrictions apply. Enquire for details to see if you are eligible.