Leadership & Management, Level 3 Diploma

Length of Delivery: 370 Hours
Qualification Body: City & Guilds


Suitable for aspiring leaders and middle management with a wider span of control and strategic responsibility. Suitable managers need to have responsibility for allocating resources with a degree of autonomy for making change within predetermined boundaries and clearly defined limits where appropriate. Managers are expected to be partly concerned with the day to day operation of systems , requirements , operations and performance. They may be required to negotiate with customers and suppliers and could have the freedom to negotiate prices. anyone with a degree of authority for managing resources, looking to motivate their team.

Completing the qualification:

This qualification is available using a flexible blended learning approach with support materials and resources available on our Moodle learning platform. A schedule of virtual sessions provides access to specialist tutors across a range of days and times. All of which will be supported with face to face visits where you will be provided with the opportunity to demonstrate your skills for assessment which is produced by using work generated product evidence, professional discussion, expert witness testimonies and audio/video recordings.  Learners are expected to conduct reading, research and self-study as part of the programme, applying their learning on a day to day basis within their job role to improve skills.

Summary of Unit Content:

Understanding innovation & change in an organisation:

Explain what you see as the benefits of innovation and change in a company/organisation. Identify the barriers to change and innovation in the workplace and explain what practical ways there are to overcoming the barriers you have identified.

Giving briefings and making presentations:

Plan and deliver a briefing or presentation on a management topic of your choice, evaluate the effectiveness of your presentation and use the feedback gathered to identify areas for improvement. 

Understanding leadership:

Develop the knowledge and understanding of different leadership styles or behaviours to be found in the workplace, including understanding your own preferred leadership behaviours, and the impact different styles are likely to have on behaviour of team members. Using feedback reflect on your own preferred leadership style to identify how you could modify behaviours or build upon existing strengths to become more effective in a leadership role.

Understand how to establish an effective team:

Develop knowledge and understanding of how to establish an effective team to perform and work together in a positive and constructive manner. This includes listening to others, treating each other with respect, empathy, and acceptance of differences and how they contribute to achieving effective working relationships within the team.

Understand how to motivate to improve performance:

Understand and describe the factors that affect motivation levels in the workplace and how different people appear to be motivated by different things.

Understanding performance management:

Understand the value of performance management techniques and how to apply them in a fair and objective manner. Set correct SMART objectives, performance standards and how to measure performance against agreed standards, including how to give effective feedback and understanding the importance of such feedback.

Understanding negotiation and networking in the workplace:

Demonstrate knowledge of the process of collaborative negotiation where those with differing objectives are able to reach a collaborative solution that is mutually acceptable, using a range of skills required to influence others whilst remaining calm.

Understand how to lead effective meetings:

Explain the purpose of a meeting, the purpose and structure of an agenda, how to select and invite the right people to attend the meeting, what is required prior to a meeting, the roles and responsibilities of the chairperson, the secretary and individuals at a meeting, basic meeting protocols and procedures, positive and negative actions that can affect meetings and the purpose of minutes and action plans.

Understanding support services operations in an organisation:

Understand support services within the context of your own company/organisation by reviewing the nature and scope of products and services required in your workplace, considering the range of delivery options available to ensure quality and performance standards are maintained.

Understanding and developing relationships in the workplace:

Understand the development of relationships in the workplace, showing awareness of the main concepts that apply to effective communication and the essential skills required to develop and maintain relationships at work.

Understanding how to manage remote workers:

Develop the knowledge and skills required to manage a workforce that is working, for at least part of the time, from more flexible locations, with more flexible hours of work, greater autonomy over planning and managing their own workload and using information technology. Demonstrate how to modify management skills to suit remote working methods, how to deal, with the specific challenges of leading a team of people who have greater personal autonomy than in a conventional work situation. 

Leading and motivating a team effectively:

Understand the need for teams to have a sense of vision and purpose that reflects the company/organisation and the role that effective communication, motivation, individual and team development play in enabling this to happen.

Improving performance of the work team:

Develop an understanding of company/organisational goals, the team and how to motivate team members to achieve the goals. Prepare materials for giving a presentation to your team outlining what the organisation expects your team to do to achieve their performance targets. Demonstrate how individual team members contribute to the team’s objectives and suggested actions for improvement where underperformance may occur.

Planning & monitoring work:

Develop an understanding of the effective planning and monitoring of work as required by a practising or potential team by developing a project plan to achieve a team or departmental goal. You will plan and allocate work for a team and demonstrate the key stages in planning and allocating work including how team members understand the requirements and how the monitoring towards achievement will address any underperformance.

Working within organisational and legal guidelines:

Understand the requirements of leading a team lawfully by conducting research into the basic principles of employment legislation to demonstrate your understanding of the legal framework which underpins your company/organisation’s disciplinary and grievance policies and procedures.

Using information to solve problems:

Using a case study, identify a work-related problem where using information you will solve the problem by applying recognised problem-solving techniques. You will also include what you hoped to achieve because of solving the problem, the final objective and the quantitative measures of success used. Case study examples could include poor team performance, complaints, or waste issues.

Leading your work team:

Explain the differences between and the importance of both leadership and management. Explore leadership styles and using a questionnaire evidence and discuss the results from a survey of team leaders and/or managers within your organisation that classify the range of leadership styles used and how team members are influenced by their manager’s style of leadership.

Level of Entry:

Complete a Maths & English Initial Assessment and a Skillscan prior to entry, with a recommended level of entry being Entry Level 1 to Level 2.

Learning & Assessment:

  • The learner is required to create a Portfolio of Evidence
  • Blended learning, on-Line, virtual study sessions and face to face visits with their tutor/assessor.