Business Administration, Level 2 Diploma

Length of Delivery: 201 Hours
Qualification Body: City & Guilds


This qualification is suitable for anyone working in administrative support roles in public or private sector companies/organisations who want to improve their administrative and supervisory skills.

This qualification is available using a flexible blended learning approach with learning materials and resources available on our Moodle learning platform. A schedule of virtual sessions provides access to specialist tutors across a range of days and times. All of which is supported with face to face visits where you will be provided with the opportunity to demonstrate your skills for assessment which is produced by using work generated product evidence, professional discussion, expert witness testimonies and audio/video recordings.

Summary of Unit Content:

  • Communication in a business environment
    Develop the knowledge and skills required to communicate in a business environment, produce written business communications and be able to communicate verbally in a business environment. 
  • Principles of providing administrative services
    Develop an understanding of the company/organisation and administration of organising meetings, travel, accommodation, and the management of diary systems. You will also understand how to use office equipment and mail services in a business context. 
  • Principles of business document production and information management
    Understand how to prepare and distribute business documents and how information is managed in business organisations.
  • Understand employer organisations 
    Develop an understanding of organisational structures and the organisational environment. 
  • Manage personal performance and development
    Manage your own performance, time, and workload. Identify your own development needs and fulfil a personal development plan.
  • Develop Working Relationships with Colleagues
    Understand how to develop working relationships with colleagues, and the key principles that underpin effective team working, along with being able to maintain effective working relationships with colleagues and working collaboratively to resolve problems.
  • Produce business documents
    Develop the knowledge and skills required to prepare, produce, and distribute business documents.
  • Handle mail 
    Develop the knowledge and skills required to handle mail both incoming and outgoing. 
  • Use and maintain office equipment
    Develop the knowledge and skills required to use and maintain office equipment.
  • Develop a presentation & Deliver a presentation
    Understand best practice in developing and be able to structure a presentation. Prepare for and deliver a presentation.
  • Presentation Software
    Use software applications to produce effective presentations, which include a combination of media (eg images, animation and sound) or information sharing. Select and use a wide range of intermediate presentation software tools and techniques effectively to produce presentations that are at times non-routine or unfamiliar.
  • Word processing Software
    Use a software application designed for the creation, editing and production of largely text-based documents. Select and use a range of intermediate word processing software tools and techniques to produce documents that are at times non-routine or unfamiliar.
  • Principles of Customer Relationships 
    Understand customers and their needs, organisations’ responses to customer relationships and customer relationship management.
  • Exploring Social Media 
    Understand the application of social media, the opportunities and threats associated with using it.

Level of Entry:

Complete a Maths & English Initial Assessment and a Skillscan prior to entry, with a recommended level of entry being Entry Level 3 to Level 1. 

Learning & Assessment:

  • The learner is required to create a Portfolio of Evidence
  • Blended learning, on-Line, virtual study sessions and face to face visits with their tutor/assessor. 

If you already have a Phoenix Training Moodle account you can simply login using your profile and account details. To create a new account and begin your enhanced skills journey, click on the link below and complete the short submission form.

Funding available from West Midlands Combined Authority (WMCA) for West Midlands residents *Restrictions apply. Enquire for details to see if you are eligible.